About Us

We are a General Practice Medical Centre serving our Local Community since 2001. We are a fully Accredited Practice with GPA Plus which means our Medical Centre meets the Safety and Quality Standards set by the Royal Australian College of General Practitioners. We are dedicated to delivering high quality care to our patients for the benefit of each patient’s health and well being. All our GP’s are Vocationally Registered with the Royal Australian College of General Practitioners and committed to Continuing Professional Development.

The Purpose of the Centre

Assist in the early identification of risk factors affecting the immediate and long-term health of an individual.
Assist in the management of patients with chronic and complex conditions through the provision of care coordination.
Assist as a navigator linking the acute and primary health care providers to provide more balanced health system.
Provide health promotion and illness prevention strategies in the local community.
Respond to specific health needs affecting the local population, particularly those who are most in need.
Provide a community resource for self management
Groups and other health and well being activities.
Increase the opportunities for extended hours.
Access to primary health care and general practice services.
Increase teaching, training and education opportunities for health professionals.

Anticipated outcomes from the Centre

Increased access to health services.
Decreased number of patients requiring referral to hospital.
Increased availability of minor injury services at a community level.
Delivery of services closer to home.
Integration of all primary health care services and existing community health services.
Increased use of self-management programs.
Increased early detection of health status risk factors.
Early intervention in the management of risk.
Factors affecting the health of an individual.
Improved management of chronic conditions.
Increased evidence of clear pathways and an easy process for patients to follow.
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Interested in becoming a Partner ?

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Contact Us

Billing information

All patients with a Medicare card will be Bulk Billed.Patients without a valid Medicare card will be asked to pay a fee which varies according to the length of the appointment.Medicals (eg.  RTA Drivers Medicals, Pre-Employment Medicals, Insurance Medicals) are not covered by Medicare and these will also attract a fee, which will vary depending on the complexity of the medical.All fees are subject to change without notice so for up to date information please confirm fees with our receptionists when booking an appointment. .

Practice Communication policy

You can contact your doctor by ringing during surgery hours. Urgent calls will always be dealt with promptly. For non-urgent calls your doctor will call you back. For emergencies, please dial 000. Our practice does not have electronic communications.

Management of health information

We value your privacy – it is our policy to maintain the security of your health information at all times and to ensure that this information is only available to authorised staff.

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Referrals

Patients referred to other services eg. X-rays, ultrasound, allied health and specialists need to be aware that these services may incur a fee as set by the individual provider or organisation. Referrals are issued to patients to take along to the service provider.

Receiving and responding to feedback & complaints

If you would like to provide any positive feedback or if you are concerned with the service you receive we are keen to hear about it. You may put it in writing and either place it in the box located in the waiting room or give it to our receptionists or our Director. You can also discuss the issue with one of our receptionists or your GP or our Director.

You may also contact the Health Care Complaints Commission on 9219 7444 if the matter cannot be resolved in our surgery.

Process for following up results

All patients are encouraged to make a follow up appointment to receive and discuss the results of previously ordered tests. During this visit patients may obtain a copy of their results and their GP may order further investigations if required (eg the first test did not find the problem or a new problem needs further clarification).

Best Practice Award 2019

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Community Award 2018

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Get involved with Our Social and charity events

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