We are a General Practice Medical Centre serving our Local Community since 2001. We are a fully Accredited Practice with GPA Plus which means our Medical Centre meets the Safety and Quality Standards set by the Royal Australian College of General Practitioners. We are dedicated to delivering high quality care to our patients for the benefit of each patient’s health and well being. All our GP’s are Vocationally Registered with the Royal Australian College of General Practitioners and committed to Continuing Professional Development.

Practice Communication policy

You can contact your doctor by ringing during surgery hours. Urgent calls will always be dealt with promptly. For non-urgent calls your doctor will call you back. For emergencies, please dial 000.

Management of health information

We value your privacy – it is our policy to maintain the security of your health information at all times and to ensure that this information is only available to authorised staff.

Process for following up results

All patients are encouraged to make a follow up appointment to receive and discuss the results of previously ordered tests. During this visit patients may obtain a copy of their results and their GP may order further investigations if required (eg the first test did not find the problem or a new problem needs further clarification).

Billing information

All patients with a Medicare card will be Bulk Billed.

Patients without a valid Medicare card will be asked to pay a fee which varies according to the length of the appointment.

Medicals (eg.  RTA Drivers Medicals, Pre-Employment Medicals, Insurance Medicals) are not covered by Medicare and these will also attract a fee, which will vary depending on the complexity of the medical.

All fees are subject to change without notice so for up to date information please confirm fees with our receptionists when booking an appointment. .

Referrals

Patients referred to other services eg. X-rays, ultrasound, allied health and specialists need to be aware that these services may incur a fee as set by the individual provider or organisation. Referrals are issued to patients to take along to the service provider.

After Hours Care

All patients requiring medical assistance when our Medical Centre is closed ( 6pm to 8am Monday to Friday, as well as day and night for Sat / Sun / public holidays) are encouraged to contact our After Hours Service, National Home Doctor Service on Phone: 13 SICK (7425).  National Home Doctor Service provides Bulk-Billed home visits and forwards notes for all consultations to our Medical Centre to ensure continuity of care.

For all Emergencies Phone: 000.

Blood Collection / Pathology Tests

We have a Pathology Collection Centre independently operated by Medlab Pathology Pty Ltd. Opening hours are 8:00am to 4:00pm Monday to Friday. Now open Saturday 8:00am to 12:00pm! Services include blood tests (adult and children), Urine/Faecal tests, Helicobacter testing,  Holter Monitor tests, ECG and throat swabs.

Receiving and responding to feedback & complaints

If you would like to provide any positive feedback or if you are concerned with the service you receive we are keen to hear about it. You may put it in writing and either place it in the box located in the waiting room or give it to our receptionists or our Director. You can also discuss the issue with one of our receptionists or your GP or our Director.

Contact details of local state or territory complaints body

You may also contact the Health Care Complaints Commission on 9219 7444 if the matter cannot be resolved in our surgery.

 

 

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